Terms & Conditions

1. Agreement to Terms

By accessing or using Nectryn ("the Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.

Eligibility

• You must be at least 18 years old (or 16+ with parental consent)
• You must provide accurate information during registration
• You are responsible for maintaining the confidentiality of your account credentials

2. Description of Service

Nectryn is an AI-powered meal planning platform and kitchen assistant designed for busy entrepreneurs and high performing individuals. The Service includes:

• Personalized weekly meal plans based on your dietary preferences, health conditions, and goals
• AI-generated grocery lists
• Recipe swaps and customization
• Nutritional guidance (calorie tracking, macronutrient balancing)
• Cooking time optimization

2.1 Beta Program

Nectryn is currently in its Beta phase (expected through July 2026). Beta users who joined during this phase receive:

• Free or discounted access for the duration of the Beta period
• Early access to new features, which may be unstable or subject to change
• Direct influence on product development through feedback channels

At the end of the Beta period, beta users will be notified by email at least 30 days in advance with their options: transition to a paid plan at Early Adopter pricing, or cancel with no charge. All data remains intact during this transition. Beta features may be removed or altered at public launch without notice.

3. Subscription & Pricing

3.1 Plans & Pricing

Early Adopter & Beta Pricing: Promotional pricing (up to 60% off) is available for a limited time to the first users of Nectryn. This discounted rate applies to your subscription for as long as you maintain a continuous active subscription and for the maximum of 1 year. If you cancel and resubscribe within one year, standard pricing applies. Beta features are provided as experimental additions to the Service and may be modified, limited, or removed without notice. Nectryn makes no guarantees about the stability, accuracy, or continued availability of beta features. After the 12-month early adopter period ends, your subscription rate will automatically revert to the then-current standard pricing at your next renewal cycle. You will be notified by email at least 30 days before this change takes effect.

3.2 Free Trial

• Duration: 14 days from signup
• Credit card: Required during trial (prompted 3 days before first payment)
• Auto-renewal: If you don't cancel before trial ends, you'll be charged automatically
• Cancellation: Cancel anytime during trial to avoid charges. You retain access until trial expires.
• First charge: If your payment method is declined at the end of the trial, we will retry once after 24 hours. If payment fails again, your account will be downgraded to free access. No data will be lost.

3.3 Payment & Billing

• Payment processor: Stripe (secure, PCI-DSS compliant)
• Accepted methods: Credit/debit cards (Visa, Mastercard, American Express), SEPA direct debit (EU)
• Auto-renewal: Subscriptions renew automatically unless canceled at least 1 day before renewal date
• Failed payments: We'll retry 3 times over 7 days. After that, your account may be suspended.
• Currency: All prices in Euros (€)
• Taxes: Prices include VAT where applicable (EU customers)

3.4 Refund Policy

• 14-day money-back guarantee: Full refund if you cancel within 14 days of initial payment for both annual and monthly plans. No questions asked.
• After 14 days: No refunds are issued. If you believe you have an exceptional circumstance, contact support@nectryn.com and we will review case by case.
• Free trial: No refund needed if you cancel during trial (no charge occurs)
• Processing time: Refunds processed within 5–10 business days

3.5 EU Right of Withdrawal

Under EU Directive 2011/83/EU, EU consumers have a statutory 14-day right to withdraw from a digital service contract. Important:

• By creating a Nectryn account and requesting immediate access to the Service, you expressly request that service delivery begins before the 14-day withdrawal period expires.
• By accepting these Terms and requesting immediate access, you acknowledge that once the Service has fully commenced, your statutory right of withdrawal is waived in accordance with Article 16(a) of the Consumer Rights Directive (2011/83/EU).
• Nectryn voluntarily provides a 14-day money-back guarantee (Section 3.4) regardless of the withdrawal right status. You will receive a full refund if you cancel within 14 days of your first paid charge, no questions asked.
• To exercise your right of withdrawal (before the service has fully commenced) or to request a refund under our voluntary guarantee, contact us in writing at support@nectryn.com stating your full name, registered email address, and subscription start date. We will process your request within 14 days.

3.6 Price Changes

We may change pricing with 30 days' notice via email. Existing subscribers are locked into current pricing until renewal (annual) or next billing cycle (monthly). You can cancel before a price increase takes effect.

4. User Accounts

4.1 Account Creation

You must provide: first name, surname, email address, and password. All information must be accurate and up-to-date, especially health data for safe meal recommendations. Your first name may be used to personalize in-app greetings and communications.

4.2 Account Security

• Keep your password secure; do not share your account
• Contact support@nectryn.com immediately if you suspect unauthorized access
• Account sharing is not permitted (one account per person)

4.3 Account Suspension or Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Provide false information (especially health data)
• Engage in abusive behavior toward staff
• Use the Service for illegal purposes
• Fail to pay subscription fees

Termination notice: We'll provide 7 days' notice unless immediate action is required (e.g., fraud, legal violation).

5. User Content & Responsibilities

5.1 Your Data

You retain ownership of all data you provide. You grant Nectryn a non-exclusive, worldwide license to use your data solely to provide the Service.

5.2 Accurate Health Information

You must provide accurate health conditions, allergies, and dietary restrictions. Inaccurate information could result in unsafe meal recommendations. Update your health info immediately if it changes.

5.3 Not Medical Advice

5.4 Allergen Disclaimer

5.5 Prohibited Conduct

You may not:

• Use the Service for illegal purposes
• Reverse-engineer, scrape, or copy Nectryn's software or AI models
• Resell or redistribute meal plans or recipes
• Upload viruses, malware, or harmful code
• Harass, abuse, or threaten other users or staff
• Impersonate others or create fake accounts

6. Intellectual Property

6.1 Nectryn's IP

We own all rights to: Nectryn brand and logo, website and software code, AI models and algorithms, and user interface design.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

6.2 Recipe Content

Recipe data is licensed from third-party providers (Spoonacular, OpenAI). Recipes are for personal use only; do not republish or sell.

6.3 User Feedback

If you provide feedback or suggestions, we may use them without compensation or obligation to you.

7. Disclaimers & Limitations of Liability

7.1 Service "As Is"

Nectryn is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not guarantee accuracy of calorie calculations, weight loss or health improvement results, or compatibility with all devices. AI-generated meal plans and recipes are produced by language model technology (OpenAI) and may occasionally contain errors, inaccuracies, or hallucinated ingredients — always verify nutritional content and ingredients independently. We aim for reasonable service availability and will communicate planned maintenance 24 hours in advance where possible.

7.2 Health Outcomes

We make no guarantees about health outcomes. Meal plans are suggestions, not medical advice. Individual results vary. You are responsible for monitoring your health and consulting professionals.

7.3 Limitation of Liability

7.4 Allergic Reactions & Health Incidents

7.5 Third-Party Services

We are not responsible for Stripe payment errors, Spoonacular/OpenAI API errors or recipe inaccuracies, Google OAuth authentication issues, or external links or resources.

Force Majeure: Nectryn is not liable for service interruptions caused by events beyond our reasonable control, including but not limited to third-party API failures (OpenAI, Spoonacular, Stripe), cloud infrastructure outages (Vercel, Supabase), natural disasters, government actions, or internet disruptions.

8. Indemnification

You agree to indemnify and hold harmless Nectryn, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: your violation of these Terms, your violation of any law or third-party rights, your use of the Service (including health outcomes and allergic reactions), or inaccurate information you provided.

9. Termination

9.1 Your Right to Cancel

• Cancel your subscription anytime (no penalties or fees)
• How: Settings → Billing → Cancel Subscription (or email support@nectryn.com)
• No future charges; access continues until current period ends

9.2 Account Deletion

• How: Settings → Privacy → Delete My Account
• 30-day grace period (recoverable if you change your mind)
• After 30 days: Permanent deletion (cannot be undone)

9.3 Our Right to Terminate

We may terminate your account for Terms violations, failure to pay (after 3 failed payment attempts), fraud, abuse, or providing false information. We'll provide 7 days' notice via email unless immediate action is required.

10. GDPR & Privacy

Your data rights are protected under the General Data Protection Regulation (GDPR).

Full details: See our Privacy Policy.

11. Dispute Resolution

12. Changes to These Terms

We may update these Terms to reflect new features, legal requirements, or service improvements.

• Material changes: Email notification 30 days before effective date
• Minor changes: Posted on this page with updated "Last Updated" date
• Your options: Continued use after effective date = acceptance. If you disagree, cancel before the effective date.

Last material update: June 2, 2026 — Clarified account data fields (first and last name) and their use for personalization.

13. Contact Us

14–16. Miscellaneous